Remitly’s Privacy Policy for Passbook

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Remitly, Inc. (“Remitly”), a Delaware corporation, is serious about protecting your privacy. This Privacy Policy (“Policy”) covers how Remitly collects and uses the personal information you provide to us through Passbook by Remitly (“Passbook”), including through our mobile application, and in conjunction with any of the services provided by Passbook, including consumer financial services accessed by internet enabled devices (“Service”). It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

The Policy was last updated on January 22, 2020.

This Policy explains what personal information we collect about you, with whom we share it, and how you can elect in certain situations to not share information with third parties. “Personal Information” refers to information such as name and email that can be used to identify you individually.

We may amend this Policy at any time, and whenever we do so we will notify you by posting a revised version on the mobile app If, however, we plan to make a material change in the way we collect, use, or store your personal information, we will provide prior notice on our website, mobile app and by email.

You will then have the chance to decide whether or not we will use or disclose your information in that new manner, whether through an “opt-out” procedure or by ending your relationship with us. Such changes will become effective, at the earliest, 30 days after the date of the email notifications.

Minors (those under the age of 18 years) are not eligible to use our Service.

If you have questions or concerns regarding this Policy, you should contact us.

Information We Collect

We will collect the following information about you, which may include non-public personal information:

  1. Personal and financial information you give us as a result of using the Service, such as your name, address, email address, date of birth, telephone number, all or part of your Social Security number, bank account online login information, bank account number, and credit/debit card number. Under certain circumstances we will also collect and save information obtained from scanned copies of official identification documents, including your Passport or Drivers’ License.

  2. Third party personal information you provide in order for us to facilitate consumer financial services. This information is only used for the sole purpose of completing your request or for whatever reason it may have been provided.

  3. Information about your usage of the Service, including your transaction history, and how you use and/or interact with the Service;

  4. Information that we lawfully obtain from third parties, such as identity verification services, electronic database services, and credit reporting agencies, business partners, sub-contractors in technical, payment and delivery services, advertising networks, and market research service providers];

  5. Information that we automatically collect about you, such as information about the hardware and software you use when accessing the Service, your IP address, the pages you access on our website(s) or via the Service, and other websites that you visit prior to accessing the Service;

  6. Geographical information from your device including real-time or approximate location data from GPS, Bluetooth, crowdsourced Wifi hot-spot information, cell tower locations, and your IP address;

  7. The photos of yourself that you share with us;

  8. Details of transactions you carry out through the Service or with any of the Passbook services;

  9. Records and copies of your correspondences (including email addresses and phone numbers), if you contact us.

Technologies such as: cookies, beacons, tags and scripts are used by Remitly, Inc. and our marketing, analytics and risk partners or affiliates. These technologies are used in analyzing trends, administering our website and the Service, tracking users’ movements around our website and the Service, and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We use cookies for site and application functionality, remembering user’s settings (e.g. source & destination country), and for authentication. Users can control the use of cookies at the individual browser level. If you reject cookies some features or areas of our site will be limited.

As is true of most web sites, we gather certain information automatically and store it in log files.

This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.

We may combine this automatically collected log information with other information we collect about you. We do this to improve the services we offer you.

We use Local Storage Objects (LSOs) such as HTML5 to store content information and preferences.

Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use LSOs such as HTML 5 or Flash to collect and store information.

Various browsers may offer their own management tools for removing HTML5 LSOs. To manage Flash LSOs please click here.

We partner with a third party to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here. Please note this does not opt you out of being served ads. You will continue to receive generic ads.

You can log in to our site using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form. Services like Facebook Connect give you the option to post information about your activities on this Web site to your profile page to share with others within your network.

Why We Collect Information

We collect personal and Non-Personal information for the following purposes:

  1. To set up your Passbook account so that you can use the Service

  2. To verify your identity for setting up and operating your Passbook account and using our Service.

  3. To process your transactions using the Service.

  4. To collect payment for your use of the Service.

  5. To track, improve and personalize the Service including its content and advertising.

  6. To troubleshoot problems with the Service.

  7. To comply with applicable laws and regulations, such as those relating to “know-your-customer,” and anti-money laundering requirements.

  8. To detect and prevent fraud and other illegal uses of the Service.

  9. To create an account connection between your Passbook account and a third-party account or platform.

  10. To send you marketing notices, service updates, and promotional offers.

  11. To collect survey information that will be used to monitor or improve the use of our Service and overall customer satisfaction.

We will retain your information for as long as your account is active or as needed to provide the Service. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

How We Share Information With Others

We will share your personal information with third parties only in the ways that are described in this privacy policy. We do not sell or rent the information we collect to third parties for their promotional purposes. These companies are authorized to use your personally identifiable information only as necessary to provide these services to us.

Nevertheless, we may share information about you (including nonpublic, personal information) with:

  1. Third-party service providers under contract with Remitly that help us with our business operations, such as transaction processing, fraud prevention, marketing, market research, and validation of information provided. These third parties are prohibited from using your information for their own separate business purposes.

  2. In the event of the sale, acquisition or merger of some or all of our assets, your personal information might be a part of the transferred assets. We shall notify you in the event of such an occurrence, as well as any choices you may have regarding your personal information, by placing a notice on our website.

  3. Law enforcement, government officials or other third parties, but only
  4. Other third parties that you consent or direct, which may include you authorizing an account linking for a third party service, account and/or platform.

Access To Your Information

You can access, modify, delete or update your personal information by logging into your account and changing your preferences, by emailing our Customer Support at, or by contacting us by telephone at the contact information listed below. We will respond to your request to access within a reasonable timeframe.

Notice to Customers who reside in California

The California Consumer Privacy Act (CCPA) exempts certain nonpublic personal information which is covered by the Gramm-Leach Bliley Act (GLBA), a federal privacy law that applies to financial institutions, like Passbook. What this means is that your nonpublic personal information that you provide to us to obtain our Service, that results from any transaction you make using our Service, or that we otherwise obtain about you in connection with us providing our Service to you (GLBA Personal Information), is not subject to the various requirements set out in the CCPA. We do not collect nonpublic personal information about you that is outside a transaction or the provision of our Services.

Please be assured that we take the privacy of your GLBA Personal Information very seriously. Your GLBA Personal Information is protected under the GLBA which places certain obligations on us, and affords you certain rights, all of which are set out in this Policy.

The rights you have in the event that your non-encrypted or non-redacted GLBA Personal Information is subject to unauthorized access and exfiltration, theft, or disclosure as a result of our failure to implement and maintain reasonable and appropriate security procedures and practices remain.


We employ industry accepted standards in protecting the information you submit to us via the Service.

We have put in place SSL (Secure Socket Layer) encryption technology to protect your sensitive information such as bank account number, credit card number, date of birth and Social Security Number. We also require a username and password from each user who wants to access their information via the Service. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security and any transmission of personal information is at your own risk.

If you have any questions about security on our Service, you can contact us at

Choices You Can Make About Our Use Of Your Information

Federal and state laws allow you to restrict the sharing of your personal information in certain instances. However, these laws also state that you cannot restrict all types of sharing. Because we have chosen to refrain from certain types of data sharing, the only type of sharing of your personal information that you may restrict is opting-out of promotional emails by selecting the “Unsubscribe” function present in each email we send you.

Our mobile application includes links to other websites whose privacy practices may differ from those of Remitly, Inc. If you submit personal information to any of those sites, your information is governed by their privacy policies and we do not accept any responsibility or liability for these policies or for any personal information which may be collected and processed via those websites or services (such as contact and location data). We encourage you to carefully read the privacy policy of any website you visit.

This policy does not cover the practices of third parties that you may engage with when using the Service, such as your mobile network operator or other users of our Service. You should contact them about their privacy policy before providing them with any personal information.

Google Maps

Parts of the Service use Google Maps services, including the Google Maps API(s). Use of these features is subject to Google Maps Additional Terms of Use and the Google Privacy Policy. By using the Service you also agree to the Google Terms (as amended from time to time).


We use a third-party provider, to supply and support our live chat service which we use to answer questions about our Services and assist you with our website functionality. If you use the live chat service we will collect: your name, email address (optional) and the contents of your live chat session. We will use this information to answer your questions. If our live chat service is offline we will collect your name and email address so that we may reply to your request.

Social Media Widgets

Our web site includes social media features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and Widgets are either hosted by a third party or hosted directly on our mobile app. Your interactions with these features are governed by the privacy policy of the company providing it.

Import Contacts

You can import contacts from your Gmail and Yahoo Mail to invite them to become members of our site. We do not collect the username and password for the email account you wish to import your contacts from as you provide it directly to Gmail and Yahoo and, after your approval, they send us your email contacts. At your instruction we will send an email invite and at most one reminder email in addition to the original invite.


If you choose to use our referral service to tell a friend about our Service, we will ask you for your friend’s name and email address. We will automatically send your friend an email and at most one reminder email inviting him or her to visit the website. We will store this information for the sole purpose of sending this email and tracking the success of your referral. Your friend may request that we remove this information from our database and we will honor such request.


If you have a complaint, contact Passbook Customer Service by phone at (206) 725-5784; or by email at


You can contact us with any questions or concerns at: Passbook by Remitly, 1111 3rd Ave, Suite 2100, Seattle, WA 98101

Phone: (206) 725-5784